------------------------------------------------- CANCELLATIONS ------------------------------------------------- Cancellations require at least 48 hours' notice. A credit card is required for booking, and for any cancellation fees incurred due to late cancellations or no-shows. Cancellations made with 48 to 24 hours' notice will incur a fee of 50% of the services booked, charged to the card on file. Cancellations made with less than 24 hours' notice will incur a fee of 100% of the services booked, charged to the card on file. For sickness, emergencies, or last-minute cancellations, please text 312-344-3683 for next steps. ------------------------------------------------- APPOINTMENTS ------------------------------------------------- Automated appointment reminders will be sent from 312-997-5511. Please do not text this automated service for appointment modifications. All salon services are a reservation of time and are priced at an hourly rate; the clock starts when the appointment is scheduled. Service providers reserve the right to cancel / reschedule / amend appointments if arrival is more than fifteen (15) minutes after the scheduled appointment time. Late arrival fee's may be applied after this 15 minute grace period. ------------------------------------------------- GRIEVANCES & ADJUSTMENTS ------------------------------------------------- WFLYH takes your hair seriously. In the rare event that you are not satisfied with the services provided, you agree to adhere to the following steps: 1. Notify the salon via email WFLYH@ifuckingloveyourhair.com of any dissatisfaction or grievances. 2. Allow the salon the first opportunity to address and remedy any issues to your satisfaction. 3. Agree not to post negative comments, reviews, or grievances about the salon on social media or other public platforms without first allowing the salon an opportunity to resolve the issue. 4. Understand that bypassing this agreed-upon process may make you liable for damages resulting from any unsubstantiated or harmful statements. Please note, we do not offer complimentary services as a result of a change of mind or direction with salon services. ------------------------------------------------- PAYMENT ------------------------------------------------- Payment for salon services are due at the time services are rendered. No refunds or partial refunds will be provided for any fees, services, hair products or hair extension sales.